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Job Locations US-ID-Meridian
Posted Date 1 month ago(9/16/2020 3:13 PM)
Scentsy has a great opportunity available for a Compliance Representative within our Consultant Support department!   Here’s The Scoop: Our Compliance Reps work closely with Scentsy Consultants (independent business owners authorized to sell Scentsy product) to ensure they understand and abide by standards set forth by the company. This includes things like: - Clearly articulating the definition, intent, and meaning behind Scentsy Standards to Consultants via phone, emails, support tickets and other applicable mediums - Assisting Consultants in identifying ways to accomplish overall objectives of success in a compliant manner - Ensuring proper management of policy violation reports in a timely manner - Responding promptly to Compliance related emails, telephone calls, and other inquiries - Researching, gathering, and analyzing information related to specific inquires and assignments - Managing Consultant disciplinary actions as needed - Mediating disputes between Consultants and customers to reach an outcome that is best for all parties - Monitoring Craigslist, Facebook, and other advertising venues to determine inappropriate use by Consultants - Assisting in ongoing revisions of Scentsy Standards You Should Have: - High school diploma or equivalent - 3 years of customer service experience We Expect that You: - Have exceptional customer service skills, with the ability to organize, prioritize, and use time effectively - Can follow all procedures, policies, and safety rules as outlined by the Company - Are able to work 40 hours per week; some overtime may be required - Have clear and direct communication skills (both written and verbal) in order to convey information effectively - Strong problem solving and conflict resolution skills - A good understanding of Direct Sales business model is preferred - Working knowledge of computers and all applicable software including Microsoft Word and Excel
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