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Job Locations US-ID-Meridian
Posted Date 6 days ago(7/8/2020 10:41 AM)
Scentsy has a great opportunity available for a Compliance Representative within our Consultant Support department!   Here’s The Scoop: Our Compliance Reps work closely with Scentsy Consultants (independent business owners authorized to sell Scentsy product) to ensure they understand and abide by standards set forth by the company. This includes things like: - Clearly articulating the definition, intent, and meaning behind Scentsy Standards to Consultants via phone, emails, support tickets and other applicable mediums - Assisting Consultants in identifying ways to accomplish overall objectives of success in a compliant manner - Ensuring proper management of policy violation reports in a timely manner - Responding promptly to Compliance related emails, telephone calls, and other inquiries - Researching, gathering, and analyzing information related to specific inquires and assignments - Managing Consultant disciplinary actions as needed - Mediating disputes between Consultants and customers to reach an outcome that is best for all parties - Monitoring Craigslist, Facebook, and other advertising venues to determine inappropriate use by Consultants - Assisting in ongoing revisions of Scentsy Standards You Should Have: - High school diploma or equivalent - 3 years of customer service experience We Expect that You: - Have exceptional customer service skills, with the ability to organize, prioritize, and use time effectively - Can follow all procedures, policies, and safety rules as outlined by the Company - Are able to work 40 hours per week; some overtime may be required - Have clear and direct communication skills (both written and verbal) in order to convey information effectively - Strong problem solving and conflict resolution skills - A good understanding of Direct Sales business model is preferred - Working knowledge of computers and all applicable software including Microsoft Word and Excel
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Job Locations US-ID-Meridian
Posted Date 2 weeks ago(6/30/2020 3:23 PM)
              Here's the Scoop:   Scentsy is looking for several Consultant Support Representatives to provide next-level customer service to our Consultants (via phone, email and/or chat) in a fun and engaging work environment!    *Note: This is NOT a remote position. This is a Full-time, Permanent position on our beautiful campus in Meridian, ID.     What You Would Do: - Provide next-level customer service to Scentsy Consultants or customers via a variety of channels (including telephone, chat, and email), and act as an information resource by giving accurate, complete and timely responses regarding inquiries about product, returns, commissions, shipping information, events, etc. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken - Contribute to the positive, encouraging environment in Scentsy Consultant Support You Should Have: - High school diploma or equivalent - 6 months of prior customer service experience - Working knowledge of computers and common software such as Microsoft Suite - Clear and direct written and verbal communication skills in order to convey information effectively. Must be able to read, write, and communicate fluently in English - Fluency in Spanish is a plus (both reading and writing, with proper grammar and punctuation usage) We Expect That You: - Are able to work the agreed upon shift/schedule and work extra hours during peak season as needed. - Have exceptional customer service skills and the ability to recognize when a situation needs to be escalated - Are able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times - Can organize, prioritize, and use time effectively - Are able to solve straight forward problems and seek guidance when needed - Are respectful, cheerful, and pleasant with a helpful attitude ***Must be able to pass a pre-employment drug screen and background check***
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