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Job Locations CA-ON
Posted Date 3 days ago(9/21/2020 5:04 PM)
              Here's the Scoop:   Scentsy is looking for French Bilingual Customer Support Representatives to provide next-level customer service to our Consultants (via phone, email and/or chat) in a fun and engaging work environment! This position is located in Mississauga, ON, Canada.   The start date for this position is Monday, October 19, 2020.    In order to be considered, you must do the following: - First: Apply! - Second: Complete a grammar assessment. - Finally: Meet with the hiring manager for an interview (this is virtual)!   What You Would Do: - Provide next-level customer service to Scentsy Consultants or customers via a variety of channels (including telephone, chat, and email), and act as an information resource by giving accurate, complete and timely responses regarding inquiries about product, returns, commissions, shipping information, events, etc. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken - Contribute to the positive, encouraging environment in Scentsy Consultant Support You Should Have: - High school diploma or equivalent - 6 months of prior customer service experience - Working knowledge of computers and common software such as Microsoft Suite - Clear and direct written and verbal communication skills in order to convey information effectively. Must be able to read, write, and communicate fluently in English - Fluency in French (both written and spoken, with proper grammar and punctuation usage) We Expect That You: - Are able to work the agreed upon shift/schedule and work extra hours during peak season as needed. - Have exceptional customer service skills and the ability to recognize when a situation needs to be escalated - Are able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times - Can organize, prioritize, and use time effectively - Are able to solve straight forward problems and seek guidance when needed - Are respectful, cheerful, and pleasant with a helpful attitude
Job ID
2020-2574
Job Locations US-ID-Meridian
Posted Date 6 days ago(9/18/2020 7:22 PM)
              Here's the Scoop:   Scentsy is looking for several Consultant Support Representatives to provide next-level customer service to our Consultants (via phone, email and/or chat) in a fun and engaging work environment!    The start date for this position is Monday, October 19, 2020. There are a variety of Full Time shifts available, but please note that although we make every effort to match the best shift to each candidate, we do require flexibility as business needs dictate the open shifts. We also have a Work From Home option for Spanish bilingual candidates!   In order to be considered, you must do the following: - First: Attend our job fair on Tuesday, September 29th from 3:30pm-7:00pm at Scentsy Commons (2901 E. Pine Ave in Meridian).  - Second: Come prepared to complete an assessment of your writing skills and if at all possible, bring 2 copies of your resume! - Finally: Have a positive mindset when you come! If we have a high volume of candidates, this process can take 2+ hours, so patience is essential.     What You Would Do: - Provide next-level customer service to Scentsy Consultants or customers via a variety of channels (including telephone, chat, and email), and act as an information resource by giving accurate, complete and timely responses regarding inquiries about product, returns, commissions, shipping information, events, etc. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken - Contribute to the positive, encouraging environment in Scentsy Consultant Support You Should Have: - High school diploma or equivalent - 6 months of prior customer service experience - Working knowledge of computers and common software such as Microsoft Suite - Clear and direct written and verbal communication skills in order to convey information effectively. Must be able to read, write, and communicate fluently in English - Fluency in Spanish is a plus (both reading and writing, with proper grammar and punctuation usage) We Expect That You: - Are able to work the agreed upon shift/schedule and work extra hours during peak season as needed. - Have exceptional customer service skills and the ability to recognize when a situation needs to be escalated - Are able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times - Can organize, prioritize, and use time effectively - Are able to solve straight forward problems and seek guidance when needed - Are respectful, cheerful, and pleasant with a helpful attitude ***Must be able to pass a pre-employment drug screen and background check***
Job ID
2020-2573
Job Locations US-ID-Meridian
Posted Date 6 days ago(9/18/2020 5:21 PM)
Scentsy is looking for a Consultant Support Manager to manage the daily activities of the Consultant Support Team. In addition, the manager will set direction and oversee the implementation of strategic initiatives for the department.   Shift is 12:30pm-9:00pm   What You Would Do: - Oversee a team of Representatives, Team Leads, and Supervisors who are responsible for supporting Scentsy Consultants and customers - Partner with Director and CS Managers to develop strategic department plans - Oversee implementation and execution of strategic initiatives - Participate in the development of department policies governing scheduling, handling of inbound contacts, and expectations - Work with Director and CS Managers to establish, implement, and track Key Performance Indicators (KPI) for the department - Track team performance and ensure performance supports the goals of the department - Identify and implement plans to improve operational efficiency and effectiveness - Develop future leaders in the department through leadership, mentoring, and coaching - Identify and exploit employee talents to develop skills and motivate employees while supporting business needs - Ensure a positive work environment is fostered - Work with cross-functional teams to determine specific company and department needs - Manage staff by selecting, orientating, training, coaching, counseling, monitoring attendance, and developing personal growth opportunities for employees - Responsible for supervising employees which includes: hires, terminations, demotions, performance appraisals, disciplinary actions, and other employee related functions - Perform all other assigned tasks and requirements as needed - Occasional minimal travel may be required You Should Have: - Bachelor’s degree or demonstrated equivalent experience - 8 years of customer service experience, preferably in a call center environment - 4 years of diverse leadership experience, preferably in a call center environment - Working knowledge of computers and all applicable software including Microsoft Office and Customer Relationship Management (CRM) Software, Zen Desk preferred - Advanced change management skills - Advanced verbal and written communication skills - Advanced conflict resolutions skills - Advanced organizational, multi-tasking, and time management skills - Results driven individual with strong analytical and problem solving skills - Strong leadership skills with ability to motivate, stimulate, and inspire employees to maximize their efforts in productivity and quality - Strong interpersonal communications skills with the ability to effectively and sensitively address employee concerns We Expect That You: - Maintain comprehensive knowledge of systems, policies, and procedures relevant to the support of Scentsy’s Consultants and customers - Maintain current knowledge of the Direct Sales industry and contact center industry trends - Be an advocate of change and knowledge sharing within the department and the Company - Fun, passionate, and aligned with Scentsy culture, values and ethos - Adhere to all established procedures, policies, and safety rules as outlined by the Company - Work 40 hours per week; some overtime may be required You Should Be Able To: - Lead multi-dimensional complex projects  - Work within the established departmental budget - Adapt communication style in order to educate, motivate or influence others - Set and maintain a positive tone and foster a teamwork environment in the department
Job ID
2020-2570
Job Locations US-ID-Meridian
Posted Date 1 week ago(9/16/2020 3:21 PM)
Scentsy is looking for a Compliance Case Specialist to perform compliance audits by researching and analyzing Scentsy Consultant’s adherence to Scentsy Standards. The specialist will work with Consultants, who are not compliant, to develop solutions that are positive for the Consultant and Scentsy, Inc.    What You Would Do: - Monitor and review compliance matters within a specific markets or regions to ensure legal and regulatory interests of the company are preserved - Investigate, analyze, and process reports or findings of Consultant contract violations within specific markets that may require disciplinary action by the company - Provide a fair, unbiased, and consistent review of cases and present evidence of the facts to the Case Review Committee (CRC) and/or Compliance Appeals Committee (CAC) - Clearly articulate the definition, intent, and meaning behind the Scentsy Standards to Consultants via phone, emails, support tickets, etc. Support the development and implementation of process improvement initiatives. - Assess compliance rules, guidelines, procedures, and programs and recommend changes that increase clarity - Identify and address general communication and training needs related to the Scentsy Standards to the Training team - Help Consultants identify ways to be successful while following Scentsy Standards - Ensure policy violations are reported following a standard process and are responded to in a timely manner - Gather and document information and evidence pertaining to assigned cases - Execute CRC and CAC decisions and ensure clear communication and follow through with impacted parties - Mediate disputes between Consultants and Customers - Assist the Consultant Support Training Team in the development and delivery of Compliance and Standards related trainings for Consultant Support Representatives (CSRs) - Provide education and coaching related to the company’s Policies and Procedures and Consultant Contracts - Maintain current and efficient Compliance Standard Operating Procedure (SOP) documentation - Represent Compliance as a subject matter expert in area of compliance expertise and train less experience staff - Act as a resource, mentor, and escalation point for CSRs performing compliance-related tasks - Provide ongoing reporting and analysis of compliance related issues for CS and Executive Management - Assist Consultant Support Leadership in designing processes and recommending policy revisions and updates - Participate in quality coaching and calibration sessions as directed by management - Perform all other assigned tasks and requirements as needed You Should Have:  - Bachelor’s degree or equivalent experience - 2 years of compliance, risk and/or fraud experience, preferably in a direct sales/party plan environment - 3 years in internal audit, legal, compliance or government programs preferred - Advanced interpersonal communications skills with the ability to respectfully manage highly sensitive issues - Effective critical thinking skills during stressful situations - Excellent customer service skills - Strong conflict resolution skills - Effective time management and prioritization skills - Working knowledge of computers and all applicable software including proficiency in Microsoft Office Suite You Should Be Able To:  - Read, interpret, and articulate policies, procedures, and contracts - Research and analyze issues, come to conclusions, and make recommendations - Present information in a clear and articulate manner to a variety of audiences, e.g. Consultants, executives, customers, etc. - Exhibit resourceful and creative problem-solving skills with the ability to solve complex problems - Make independent decisions using logic and good judgment - Exhibit excellent organization skills with the ability to manage a variety of complex, multi-disciplinary projects - Demonstrate clear and direct written and verbal communication skills - Work at a computer station and view a computer screen for extended periods of time
Job ID
2020-2566
Job Locations US-ID-Meridian
Posted Date 1 week ago(9/16/2020 3:13 PM)
Scentsy has a great opportunity available for a Compliance Representative within our Consultant Support department!   Here’s The Scoop: Our Compliance Reps work closely with Scentsy Consultants (independent business owners authorized to sell Scentsy product) to ensure they understand and abide by standards set forth by the company. This includes things like: - Clearly articulating the definition, intent, and meaning behind Scentsy Standards to Consultants via phone, emails, support tickets and other applicable mediums - Assisting Consultants in identifying ways to accomplish overall objectives of success in a compliant manner - Ensuring proper management of policy violation reports in a timely manner - Responding promptly to Compliance related emails, telephone calls, and other inquiries - Researching, gathering, and analyzing information related to specific inquires and assignments - Managing Consultant disciplinary actions as needed - Mediating disputes between Consultants and customers to reach an outcome that is best for all parties - Monitoring Craigslist, Facebook, and other advertising venues to determine inappropriate use by Consultants - Assisting in ongoing revisions of Scentsy Standards You Should Have: - High school diploma or equivalent - 3 years of customer service experience We Expect that You: - Have exceptional customer service skills, with the ability to organize, prioritize, and use time effectively - Can follow all procedures, policies, and safety rules as outlined by the Company - Are able to work 40 hours per week; some overtime may be required - Have clear and direct communication skills (both written and verbal) in order to convey information effectively - Strong problem solving and conflict resolution skills - A good understanding of Direct Sales business model is preferred - Working knowledge of computers and all applicable software including Microsoft Word and Excel
Job ID
2020-2565